Returns & Refunds

Thank you for supporting Sweatband Records.

As a small independent record label, we do our best to provide accurate product descriptions and quality merchandise. Because many of our products are limited editions or made in small production runs, all sales are final.

Returns

We do not accept returns or exchanges for:

  • Incorrect size ordered by the customer

  • Buyer's remorse

  • Opened vinyl records, CDs, cassettes, DVDs, or other physical media

  • Digital downloads

  • Gift cards

  • Limited edition, signed, or final sale items

Please double-check your order before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged or incorrect item

If we determine the item was damaged during shipping, defective, or we made an error while fulfilling your order, we will, at our discretion:

  • Replace the item (subject to availability), or

  • Issue a full refund if a replacement is unavailable.

If the mistake was ours, we'll also cover any necessary replacement shipping costs.

Lost Packages

Once a package has been marked as delivered by the shipping carrier, Sweatband Records is not responsible for lost or stolen packages. If your package appears to be missing, please contact the shipping carrier directly. We'll gladly assist you with any information needed to help locate your shipment.

Questions or Problems?

Even though our policy is all sales are final, we genuinely want our customers to have a great experience.

If you're having an issue with your order, please reach out. We're a small independent label run by real people, and we're always happy to listen and do our best to help whenever we can. Every situation is different, and while we can't guarantee an exception to our policy, we'll always try to find a fair solution if something has gone wrong.

Refunds

Refunds are only issued for orders that qualify under the Damaged, Defective, or Incorrect Orders section above.

Approved refunds will be issued to the original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear.

Contact

For all order questions or concerns, please contact us at INFO@SWEATBANDRECORDS.COM and include your order number so we can assist you as quickly as possible.

Thank you for the support it really means so much…